Customer Support Specialist (Modification Team LATAM)

Customer Support Specialist (Modification Team LATAM) at Ratehawk, part of Emerging Travel Group, responsible for assisting clients with booking modifications and cancellations via CRM, providing advice on bookings and products, communicating with suppliers, hotels, and clients through email and phone, and efficiently using CRM systems and internal databases.

Обязанности

Rapidly and effectively resolve client issues: helping clients and partners to handle requests to cancel or change bookings through CRM system; Advise clients: provide expert advice on bookings and products; Communicate: engage with suppliers, hotels, and clients via email and phone; Work with systems: utilize CRM systems and internal databases efficiently.

Требования

English proficiency: Upper Intermediate level (both spoken and written); Soft skills: kindness, empathy, stress-resistance, politeness, responsibility; Quick learner: ability to learn quickly and stay results-focused; Tech requirements: a functioning computer and microphone; Travel knowledge: understanding of the travel business and booking systems is an advantage.

Условия

Remote work: work from the comfort of your home; Great team: join a young and active team of super specialists; Flexible schedule: 2 days-on after 2-days off from 8 a.m. to 8 p.m. Colombia time; Competitive salary: base salary of 600 EUR gross + up to 150 EUR gross bonus based on KPI; Challenging tasks: tackle interesting and ambitious tasks that will elevate professional skills; Continuous learning: access to seminars, trainings, and conferences, assistance to attend any conference; Perks: corporate discounts on hotels and other services.

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