Senior Technical Support Specialist

Senior Technical Support Specialist – responsible for supporting clients during integration, quality control of integrations, maintaining integration FAQ, ensuring system operation and stability, assisting in integration documentation, collaborating with internal teams, and mentoring support team members.

Обязанности

Support for clients during integration with our functionality; quality control of integrations, including testing; maintaining and improving the integration FAQ; supporting system operation and stability; assisting in the development of integration documentation; day‑to‑day collaboration with internal teams (Account Management, Payments, Automation, SRE) on routine cases and complex investigations; mentoring team members and sharing knowledge and best practices within the support team.

Требования

4+ years of experience in technical support; strong understanding of HTTP and client-server architecture; ability to investigate complex issues using logs and monitoring tools; experience with SQL/NoSQL databases; experience working with FinTech/payment products; hands‑on experience supporting payment systems, payment integrations, or financial products; understanding of SLA/SLO concepts and incident management practices; experience mentoring junior/middle support engineers or leading knowledge‑sharing initiatives; knowledge of Postman, Kibana, Azure and/or Microsoft .NET; fluent Russian; English at B2 level or higher.

Условия

Employee Learning and Development; professional growth with training and education fees covered; team buildings and online/offline activities; hardware provided or compensated; non‑toxic environment.

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