Operational Assurance Lead

Operational Assurance Lead — обеспечивает бизнесу независимую уверенность в том, что контрольные механизмы работают корректно при масштабировании на новые продукты и рынки. Роль сосредоточена на доказательной базе: тестирование дизайна и работоспособности контролей, подтверждение готовности к запуску, формирование чёткого представления для руководства о том, где рост опережает зрелость контроля. Тесное взаимодействие с International Operations, Legal, Product, Payroll Operations и другими командами для интеграции оценки в решения на ранних этапах.

Обязанности

Provide independent assurance that Remote can enter new markets and launch new products without unmanaged operational or compliance exposure; Run pre launch assurance reviews for country launches, product releases and new operating models, confirming that the required controls exist and function before go live; Define what ready to scale means in practice, so launch decisions are made against evidence rather than confidence; Give a clear assurance opinion at decision points, including where the honest answer is not yet; Own controls effectiveness testing across payroll, compliance and operational processes, covering both design effectiveness and operating effectiveness; Maintain a rolling assurance plan prioritised by exposure, regulatory risk and scale rather than testing everything at equal depth; Set the evidence standard for testing, including sampling approach, what counts as sufficient evidence and how results are documented; Track control gaps and failures through to remediation with named owners and agreed dates, then re test to confirm closure; Build reusable testing approaches and evidence templates so assurance capacity scales without adding headcount; Work alongside International Operations and Legal on market entry, product design and structural change, bringing an assurance view alongside legal advice and operational feasibility; Translate legal and regulatory requirements into testable controls and clear operational obligations that teams can actually run; Act as the single coordination point for assurance input into cross functional projects, so teams receive one view rather than several; Work with the operational risk team so that testing is aimed at the risks they have identified and quantified as material, while keeping the testing and the opinion independent; Assess the controls that sit around vendor and partner dependencies, including how external partners affect customers, service delivery and resilience; Assure that agreed contractual and operational controls with third parties are being applied in practice, not just documented; Report assurance results to leadership with a clear opinion on control health, systemic themes and areas of concentration; Strengthen audit readiness by keeping control documentation, testing records and evidence current and defensible; Provide assurance input into customer security and compliance assessments where operational controls are in scope; Escalate where risk is being accepted by default rather than by decision; Use incidents, loss events and RCA outcomes as assurance inputs, testing whether agreed fixes actually held; Identify systemic control weaknesses across teams and feed them back into the assurance plan

Требования

Strong experience in operational assurance, internal controls or incident management in a global or regulated environment; Demonstrated ability to design and run controls testing, including sampling, evidence standards and re testing, and to translate findings into remediation the business will own; Comfortable giving an independent opinion that may be unwelcome, and holding it with evidence rather than authority; Experience working cross functionally across operations, product, compliance and technology teams; Strong understanding of control design principles and risk evaluation methodologies; Analytical mindset with the ability to identify patterns and systemic weaknesses; Confident influencing senior stakeholders and driving accountability without direct authority; Structured and organized with strong documentation and follow through; Comfortable balancing commercial priorities with risk management discipline; Systems thinker who looks beyond individual incidents to underlying root causes; Comfortable operating in an async and fully remote environment

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