Product Manager [Internal IT Support]

Обязанности

Define the product strategy, priorities, and roadmap for Internal IT Support; Lead product discovery to understand employee and business needs and identify the most important problems to solve; Build and prioritize the product backlog based on data, user needs, business value, cost, and risk; Improve end-to-end employee journeys across internal IT services, from onboarding and daily use to offboarding; Drive automation and process improvements to reduce manual work, recurring issues, and avoidable support requests; Define product metrics and measure how improvements affect employee experience, support quality, efficiency, and cost; Coordinate product initiatives across Internal IT Support, Service Desk, ITS Engineering, and Global Assets; Work closely with Security, Compliance, HR, Finance, Procurement, and other teams to deliver improvements across the full employee journey

Требования

3+ years of experience in Product Management; Experience owning internal products, digital platforms, or complex workflow-based products; Hands-on experience with product discovery, problem identification, prioritization, and roadmap management; Ability to identify the real user or business problem behind a request and evaluate different solutions; Strong analytical skills and ability to use data and product metrics to make decisions and measure results; Ability to think across end-to-end user journeys rather than individual processes; Experience working with multiple teams and stakeholders and aligning different priorities; B2 or higher English level for effective communication with an international team

Условия

Innovative Spirit: A commitment to creativity and groundbreaking solutions; Honest Feedback: valuing open, transparent communication; Supportive Team: a strong, collaborative community; Celebrating Achievements: recognizing our wins together; High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances; Relocation support to one of our hubs — Cyprus or Serbia — with assistance for the employee and their family; Flexible work from one of our offices or remote; Healthcare Coverage; Education Budget: Language lessons, professional training and certifications; Wellness Budget: Mental health and fitness activity reimbursements; Vacation policy: 20 days of annual leave and paid sick leave

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